Terms of Service

1. About Pelora

Pelora is an online marketplace platform and software service operated by Kostiuk Pavlo, Individual Entrepreneur (Reg. No. 3306607678, Kyiv, Ukraine). Pelora provides discovery, messaging, billing, and support tools that connect users with independent specialists and consultants.

Pelora operates the platform experience and related support functions, but does not itself provide the underlying specialist sessions, consultations, or licensed professional services.

All services available through Pelora are provided for entertainment purposes only and are not a substitute for medical, legal, financial, or psychological advice.

2. Eligibility

You must be at least 18 years of age to use Pelora. By creating an account or using the platform, you represent and warrant that you meet this age requirement.

The platform is not available in jurisdictions where such services are prohibited by law. It is your responsibility to ensure your use complies with local laws.

3. Account Registration

To access most features, you must create an account. You agree to:

• Provide accurate and complete registration information.
• Maintain the security and confidentiality of your account credentials.
• Notify us immediately of any unauthorized access to your account.
• Be responsible for all activity that occurs under your account.

We reserve the right to terminate accounts that contain false information or violate these terms.

4. Services and Payments

Sessions with independent specialists may be charged on a per-minute, per-session, prepaid credit, or recurring subscription basis through the platform. Pricing and billing terms are shown before you confirm a purchase.

By making a purchase, you authorize Pelora and its authorised payment partners to charge your selected payment method and you agree to provide true, current, and complete billing information.

Credits are for use on the Pelora platform only, are non-transferable, and may not be redeemed for cash except where required by law or expressly stated in our Refund Policy.

We may delay, review, limit, or refuse transactions, credits, withdrawals, or related account access where reasonably necessary for fraud prevention, chargeback investigation, identity verification, payment processor requirements, or legal compliance.

Charges will appear on your bank statement as PELORA or PELORA.

5. Independent Specialists and Marketplace Role

Specialists on Pelora are independent contractors, not employees, agents, or representatives of Pelora. Pelora provides the marketplace tools that help users discover specialists, start sessions, submit payments through the platform, and access support resources.

We do not endorse, direct, evaluate, warrant, or guarantee the accuracy, credentials, competence, reliability, legality, or outcomes of any specialist session, profile statement, recommendation, or content. Pelora is not responsible for the substance of specialist sessions.

Specialist profiles, ratings, reviews, favorites, availability indicators, and category placements are provided for informational purposes only and may change over time.

6. Entertainment Disclaimer

All sessions, interpretive guidance, and specialist content provided through Pelora are for entertainment and personal enrichment only. We do not claim that any specialist has supernatural abilities. You should not make important life decisions based solely on a session or specialist content.

7. Prohibited Conduct

You agree not to:

• Use the platform for any unlawful or fraudulent purpose.
• Harass, threaten, or abuse specialists or other users.
• Attempt to circumvent payment systems or initiate fraudulent chargebacks.
• Share or request off-platform contact details, payment details, or other sensitive information for paid activity introduced through Pelora.
• Attempt to move a specialist relationship off-platform for direct payment or private paid services.
• Use the platform as a substitute for emergency assistance or licensed professional advice.
• Create multiple accounts, use anonymizing tools, or provide false identity or payment information for deceptive or fraudulent purposes.
• Reproduce, distribute, or resell any platform content without permission.

For a full list, see our Acceptable Use Policy.

8. Intellectual Property

All content on Pelora — including text, graphics, logos, software, and design — is the property of Pelora or its licensors and is protected by applicable copyright and intellectual property laws. You may not reproduce or distribute any content without our prior written consent.

9. Privacy

Your use of Pelora is subject to our Privacy Policy, which is incorporated into these Terms by reference. Please review it to understand how we collect and use your personal information.

10. Disclaimer of Warranties

Pelora is provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the accuracy, reliability, or fitness of the service for any particular purpose. We do not warrant that the platform will be error-free or uninterrupted.

11. Limitation of Liability

To the maximum extent permitted by law, Pelora and its officers, employees, and affiliates shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the platform or reliance on any specialist's content.

12. Termination

We may suspend, restrict, investigate, or terminate your account at any time for violation of these Terms, suspected fraud, repeated chargebacks, harmful conduct, payment risk concerns, or other platform integrity reasons. We may also remove content or limit access while complaints, disputes, or safety concerns are reviewed.

You may close your account at any time by contacting us at support@pelora.co, subject to outstanding billing, dispute, or legal retention obligations.

13. Subscription Services

Certain features of Pelora may be offered on a recurring subscription basis. By subscribing you authorise us to charge your payment method automatically at the start of each billing period until you cancel.

• Subscription pricing, billing cycle, and renewal date are shown clearly at the time of purchase and in your account settings.
• You may cancel your subscription at any time via your account settings or by visiting our Cancel Subscription page. Cancellation stops future charges; it does not automatically issue a refund for the current period unless eligible under our Refund Policy.
• We will provide at least 7 days advance notice of any price change to your subscription.
• Trial offers, if available, automatically convert to a paid subscription at the end of the trial period unless cancelled before.

14. Payment Processing & Billing Descriptor

Payments on Pelora are processed by authorised third-party payment service providers and platform billing systems. By making a purchase you agree to the terms of the applicable payment processor in addition to these Terms. Please also review our Payment Policy and Billing & Disputes page.

• Credit/debit card charges will appear on your statement as PELORA or PELORA.
• Cryptocurrency transactions are processed via authorised crypto payment partners. Crypto payments are non-reversible once confirmed on-chain. Exchange rate is locked at the time of payment initiation.
• Card payments may be processed via one or more authorised card processing or routing partners, depending on your region and card type. The descriptor on your statement will identify Pelora.
• We do not store your full card number. All card data is handled by PCI-DSS compliant processors.
• You must provide payment information that you are authorised to use and cooperate with any reasonable fraud, verification, or billing review request.
• Where reasonably necessary, Pelora may restrict or reverse platform access, credits, or payouts associated with suspicious, unauthorised, or disputed transactions.
• If you do not recognise a charge, please contact support@pelora.co before initiating a chargeback.

15. Anti-Money Laundering & Know Your Customer

Pelora complies with applicable anti-money laundering (AML) and know-your-customer (KYC) regulations. We reserve the right to:

• Request identity verification documents for accounts with elevated transaction volumes or where required by our payment processors or applicable law.
• Suspend or close accounts where we have reasonable grounds to suspect fraudulent, money-laundering, or other unlawful activity.
• Report suspicious transactions to relevant regulatory or law-enforcement authorities as required by law.

Cryptocurrency deposits above applicable thresholds may be subject to additional identity verification in accordance with FATF guidelines and our payment processor requirements.

16. Governing Law

These Terms are governed by the laws of Ukraine. Any disputes shall be resolved through good-faith negotiation first. If unresolved, disputes shall be subject to the jurisdiction of the competent courts of Kyiv, Ukraine.

17. Changes to These Terms

We reserve the right to update these Terms at any time. Changes take effect upon posting. Continued use of the platform after changes constitutes acceptance of the updated Terms.