Complaints & Reporting

1. When to Contact Us

You can use this page to report billing concerns, disputed charges, specialist conduct issues, account abuse, technical problems that affected a paid session, or harmful content published through Pelora.

2. What to Include

To help us investigate quickly, include as much detail as possible:

• Your account email address.
• The date and approximate time of the issue.
• The specialist name, session, or page involved, if applicable.
• The charge amount or billing descriptor, if your report concerns a payment.
• A short description of what happened.

3. Billing and Charge Concerns

If your report relates to billing, include the charge amount, date, and the statement descriptor shown on your bank or card statement. For faster support, you may also visit Billing & Disputes.

4. Specialist Conduct Reports

Please contact us if you believe a specialist:

• Requested off-platform payment or private contact for paid activity.
• Made false or misleading claims.
• Used manipulative, abusive, or threatening language.
• Presented entertainment-oriented content as professional medical, legal, financial, or therapeutic advice.

5. Harmful or Unlawful Content

If you find content that appears unlawful, abusive, hateful, deceptive, or otherwise harmful, send us the page URL or a clear description so we can review it promptly.

6. How to Submit a Report

• Email: support@pelora.co
• Suggested subject line for billing issues: Billing Complaint
• Suggested subject line for conduct/content issues: Platform Report

7. Review and Response

We review reports in the order received and may request additional information if needed. Where appropriate, we may remove content, restrict account access, adjust billing support handling, or take other action under our platform policies.

8. Related Policies

You may also wish to review our Terms of Service, Refund Policy, Acceptable Use Policy, and Specialist Standards.